Refund Policy

This Refund Policy explains when payments for PinBridge can be refunded. PinBridge is operated by Amendorg LLC and applies alongside our Terms of Service and Privacy Policy. PinBridge is a digital service, so this policy covers refunds only — there are no physical goods to return or exchange.

1. 7-day money-back guarantee

New paid subscriptions come with a 7-day money-back guarantee. If PinBridge is not the right fit, request a refund within 7 days of your first paid charge on a Starter, Growth, or Agency plan — monthly or annual — and we will refund that payment in full, at no cost to you.

The guarantee applies once per customer, to the first paid charge on a new subscription.

2. What is covered

• Your first paid charge on a new Starter, Growth, or Agency subscription.
• Both monthly and annual billing cycles, when you ask within 7 days of that first charge.
• Full refunds — we do not deduct any processing or restocking fee.

3. What is not refundable

The following charges fall outside the 7-day guarantee and are non-refundable, except where a refund is required by law:

• Renewal charges. Automatic renewals after your first billing period. You can cancel anytime before a renewal to avoid the next charge (see Section 5).
• Enterprise and custom-contract plans. Refunds for Enterprise or individually negotiated plans are governed by the signed order form or agreement, not this policy.
• Usage overages and add-ons. One-time charges for usage above your plan, or for optional add-ons, once incurred.
• Credit packs. One-time prepaid credit packs are final and non-refundable once purchased.

4. How to request a refund

Email [email protected] from the email address on your account within 7 days of the charge, and include your account or workspace name and the approximate charge date. We aim to review eligible requests within 1–2 business days.

5. Cancellation is separate from a refund

You can cancel a paid subscription at any time from the billing portal in the dashboard. Cancellation stops future renewals but does not by itself refund a past charge. If you are within the 7-day window on your first payment and want your money back, request a refund as described above rather than only canceling.

6. How refunds are issued

Approved refunds are returned to your original payment method through our payment processor, Stripe. Once processed, a refund typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. Refunds are issued in the original currency of the charge.

7. Changes to this policy

We may update this Refund Policy from time to time. If we make a material change, we will update the Last Updated date above. The policy in effect at the time of your charge applies to that charge.

8. Contact

Refund requests and billing questions: [email protected]

Legal questions: [email protected]